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Privacy and Terms of Use Policy

Privacy

We respect your concerns about privacy. The following policies are intended to protect your privacy and ensure your personal information is handled in a safe, respectable and responsible manner.

The information you provide during your online visits allows us to communicate with you, enhance your shopping experience, respond to your requests and improve our site. Like many web sites we use "cookies" to facilitate your entire shopping experience.

The information you share with us is used only within the corporate family of lawsonjewelry.com solely for the purpose of increasing the value of our service to you. Any information you provide is never shared with a third party. Your email address will never be shared or given to a third party.

As we continue to develop our Web site and take advantage of technologies to improve the services we provide, our policies will continue to evolve. Therefore, we encourage you to refer to this page on an ongoing basis to stay abreast of our most current privacy policy practices.

Customer Service

All of the pieces you see on our web site have been carefully crafted so that production schedules may accommodate our customers' needs as best as possible, however given the handcrafted nature of these pieces, subtle variations in detail and finish can occur as well as unpredictable delivery times. We value your business and hope your experience on lawsonjewelry.com is rich and satisfying. Please let us know if there is anything we can do to better serve you.

No Sales Tax

Since we are a Houston, Texas based business, there is NO sales tax applied to any purchases, except if you live in the state of Texas.

See below for shipping upgrade options.

All orders placed before 3 p.m. PST Monday through Friday for in-stock items are processed and shipped that same day. Orders placed on Saturday and Sunday will be processed on the following Monday.

No Shipping Charge for all continental U.S. orders

Return Policy

If you are not happy with any item you have purchased online, you may return it to us within 10 days of receipt. The item must be shipped to us in the original packaging, in pristine condition and prepaid via insured mail. C.O.D. deliveries are not accepted. We will credit you for the amount of the item minus the shipping charges.

Please send returns to:

Lawson Artisan Jewelry
ATTN: Returns
13214 Aste Lane
Houston, TX 77065

Any item you have special ordered is not returnable.

Special Orders

We do our best to have every piece on our web site available to you for immediate shipment, however due to the nature of our product, this is not always possible. If the piece you have ordered is temporarily out of stock, we will contact you with an estimated shipping date.

Please contact us if you need a special size in a particular piece. In some instances we may able to accommodate you.

Order Status

Please telephone or email us to inquire about the status of your order:

customerservice@lawsonjewelry.com
+1-281-469-3539

Order Information

You may cancel your order within 48 hours by contacting us.

We are able to ship most items within 48 hours of receiving your order. Due to the one-of-a-kind nature of some of our pieces, this may not always be possible. If this occurs, we will contact you as soon as we can.

Shipping

We are pleased to offer FREE USPS GROUND shipping for all continental U.S. orders. All orders being shipped to Alaska and Hawaii will be automatically processed with a maximum $15 USPS 2nd Day Air.

We do not ship to PO Boxes.

International Orders:

For our customers who shop from the far corners of the globe. You will receive a shipping estimate as part of the checkout process. It is only an estimate and the shipping charge will be adjusted upon final processing of you order. You will be notified of the price as well as the carrier we will use. Please keep in mind that you will be responsible for any taxes / duties incurred by destination country.

Copyright Information

This site is owned and operated by Lawson Jewelry Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Lawson Jewelry All software used on the site is the sole property of Lawson Jewelry or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Lawson Jewelry's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Lawson Jewelry is a registered trademarks, trademarks or service marks of Lawson Jewelry All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Lawson Jewelry All other trademarks or service marks are property of their respective owners. The use of any Lawson Jewelry trademark or service mark without Lawson Jewelry's express written consent is strictly prohibited.

Disclaimer and Limitation of Liability as to Products Sold

All of Lawson Jewelry's products are guaranteed against defects for 30 days from the date of the invoice. EXCEPT AS EXPRESSLY STATED HEREIN, LAWSON JEWELRY MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE LAWSONJEWELRY.COM WEBSITE. EXCEPT AS EXPRESSLY STATED HEREIN, LAWSON JEWELRY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO LAWSON JEWELRY ARISING FROM ANY PRODUCT SOLD ON THE LAWSONJEWELRY.COM WEBSITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL LAWSON JEWELRY, ITS DIRECTORS, OFFICERS, EMPLOYEES OR REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.

Disclaimer and Limitation of Liability as to the Lawson Jewelry Web Site

THE LAWSONJEWELRY.COM WEBSITE SITE AND THE MATERIALS THEREIN ARE PROVIDED "AS IS". LAWSON JEWELRY MAKES NO PRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE LAWSONJEWELRY.COM WEBSITE, ITS OPERATION, CONTENTS, INFORMATION, MATERIALS OR YEAR 2011 COMPLIANCE. LAWSON JEWELRY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE OR ITS USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT LAWSON JEWELRY, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE LAWSONJEWELRY.COM WEBSITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Lawson Jewelry shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Lawson Jewelry shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Lawson Jewelry shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Lawson Jewelry is not responsible for the operation of or content located on or through any such site.

Secure Data Transfer and Storage

We use Mel's Mal's E-commerce Shopping Cart service who uses Secure Socket Layer (SSL) encryption technology - the same used by leading financial institutions - to protect your data online. All data we collect is stored in a secure, access-restricted environment. They also use respected McAfee Secure® software which runs intensive daily security scans to keep our site free of online hazards such as identity thieves, viruses and spyware.

Customer Satisfaction Guarantee

Not satisfied with your order? No worries. Our Customer Satisfaction Guarantee means you can simply return it for a refund or exchange for another product. No questions asked.

Still not comfortable with making online purchases?

That's OK. Simply call our Customer Service Center at +1-281-469-3539 to order over the phone with one of our jewelry experts.


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